Politique de remboursement

North Fleece Return & Exchange Policy

Our Commitment We want you to love your North Fleece order. Because every item is made on demand just for you, please review our policy below before purchasing.

Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a full refund — no return required.

Sizing Issues We encourage all customers to review our Size Guide before ordering. Because items are produced on demand, we're unable to accept returns or exchanges due to sizing unless the item was printed incorrectly. When in doubt, size up.

Returns & Exchanges As a print-on-demand store, we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection. All sales are final unless the item is defective or incorrect.

Lost or Undelivered Orders If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with our fulfillment partner. We'll replace or refund orders confirmed lost in transit.

How to Contact Us Email us at support@northfleece.com or use our contact form. We aim to respond within 1–2 business days.